Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and InstantWork, Inc. (“InstantWork”, “we”, “us”, or “our”), governing your access to and use of the InstantWork platform, website (instantwork.app), applications, and associated services (collectively, the “Services”).

By creating an account, accessing, or using the Services in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. If you are accepting these Terms on behalf of an organization, company, or other legal entity, you represent and warrant that you have the full authority to bind that entity to these Terms. If you do not agree, you must not access or use the Services.

2. Description of the Services

InstantWork provides a high-performance, real-time collaborative workspace designed for modern teams. The Services include, without limitation:

• Collaborative rich-text documents with block formatting, slash commands, and inline discussions.
• Agile Kanban boards with customizable status columns, subtasks, story points, attachments, and visual drag-and-drop management.
• Team chat threads, in-app messaging, real-time presence indicators, and notification systems.
• Multi-tenant organization structures, project workspaces, and role-based permissions.
• AI-assisted productivity tools, document drafting aids, and workflow automations.

3. Accounts and Registration

To access the Services, you must register for an account using supported authentication mechanisms (such as Google OAuth or social sign-in). You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your credentials and linked accounts.
• Promptly notify us of any unauthorized use of your account or security breaches.
• Accept full responsibility for all activities that occur under your account credentials.

You must be at least 16 years of age (or the minimum age of legal consent in your jurisdiction) to use the Services. Accounts registered by automated bots or unauthorized scrapers are strictly prohibited.

4. Organizations and Permissions

Users may create or be invited into Organizations and Projects. Within an Organization:

• Organization Owners & Admins: Have administrative control over workspaces, membership invitations, billing subscriptions, role assignments, document exports, and workspace deletion.
• Members & Contributors: Can view, create, edit, or comment on projects, documents, and tasks according to granted permission levels.
• Customer Data Ownership: Content submitted to an Organization workspace is governed by that Organization’s administrative policies. InstantWork is not responsible for internal disputes between Organization administrators and invited members.

5. Acceptable Use Policy

You agree not to misuse the Services. Specifically, you will not:

• Violate any applicable national, state, or international laws or regulations.
• Post, upload, or transmit any content that is infringing, defamatory, obscene, harassing, threatening, or harmful to minors.
• Upload viruses, malware, trojans, or malicious code designed to disrupt, damage, or compromise the Services or user devices.
• Attempt to reverse engineer, decompile, disassemble, or derive source code from any portion of the Services.
• Interfere with, disrupt, or place an unreasonable burden on our infrastructure, networks, or connected servers.
• Circumvent or attempt to circumvent authentication, rate limits, access controls, or security safeguards.
• Resell, sublicense, distribute, or exploit the Services for unauthorized commercial timesharing or service bureau use.

6. User Content & Intellectual Property

Your Content: You retain all ownership rights, title, and intellectual property rights in and to the files, documents, tasks, comments, notes, and media that you create, submit, or upload to the Services (“User Content”). We claim no ownership over your data.

License to Us: By uploading User Content, you grant InstantWork a non-exclusive, worldwide, royalty-free, limited license to host, store, cache, reproduce, transmit, and display your User Content solely to the extent necessary to provide, operate, support, and improve the Services for you and your collaborators.

InstantWork Property: InstantWork and its licensors retain all right, title, and interest in and to the Services, including our software, interface designs, brand marks, logos, icons, and underlying technologies. You may not copy, replicate, or imitate our branding without prior written consent.

7. AI-Powered Features

InstantWork may make available features powered by artificial intelligence and large language models (“AI Services”), such as drafting assistants, content summarization, or chat queries.

• Inputs and Outputs: You are responsible for any prompts, text, or instructions you provide to AI Services (“Input”) and the resulting content generated (“Output”).
• No Model Training: InstantWork does not use your proprietary User Content or private workspace inputs to train public foundation models without your explicit opt-in consent.
• Accuracy Disclaimer: Generative AI models may occasionally produce inaccurate, incomplete, or biased information. You are responsible for reviewing and verifying any AI Output before relying on it for business, legal, or technical decisions.

8. Subscriptions, Fees & Billing

Free Tiers & Trials: We may offer free plans, credits, or trial periods. Trials automatically expire or renew into standard terms as indicated upon registration.

Paid Subscriptions: Paid workspace plans are billed in advance on a recurring monthly or annual basis. You authorize InstantWork (or our authorized payment processors) to charge the designated payment method on each billing renewal date until cancelled.

Refunds & Cancellations: You may cancel your subscription at any time via your workspace settings. Cancellation takes effect at the end of the current billing cycle. Except where required by applicable consumer law, paid subscription fees are non-refundable.

Taxes: Fees are exclusive of applicable sales, use, value-added (VAT), goods and services (GST), or other transaction taxes, which will be added to your invoice where legally required.

9. Third-Party Integrations

The Services may integrate with or link to third-party services (such as authentication providers, cloud storage, or external APIs). Your use of third-party services is governed solely by the terms and privacy policies of those respective providers. InstantWork makes no representations, warranties, or endorsements regarding third-party platforms.

10. Availability & Modifications

We strive to provide continuous, high-uptime availability for the Services. However, we do not guarantee that the Services will be uninterrupted, error-free, or always available. We may perform scheduled maintenance, emergency updates, or feature enhancements at any time.

We reserve the right to alter, update, or discontinue features of the Services with or without notice. In the event of a planned permanent discontinuation of a core service, we will make commercially reasonable efforts to give advance notice and allow data export.

11. Termination & Cancellation

You may terminate your account at any time by closing your account or contacting support. InstantWork reserves the right to suspend or terminate your account or access to the Services immediately, without prior notice, if you breach these Terms, engage in fraudulent or abusive activities, or if required by law.

Upon termination, your right to access the Services ceases. Sections concerning intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, and governing law shall survive termination.

12. Disclaimer of Warranties

PLEASE READ CAREFULLY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. INSTANTWORK DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, ACCURATE, OR FREE OF VIRUSES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INSTANTWORK, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, DATA, GOODWILL, WORK STOPPAGE, OR SYSTEM FAILURE), ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL INSTANTWORK’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO INSTANTWORK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100 USD), WHICHEVER IS GREATER.

14. Indemnification

You agree to defend, indemnify, and hold harmless InstantWork, Inc. and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, obligations, losses, liabilities, costs, or debt (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your User Content; (c) your violation of any third-party right; or (d) unauthorized misuse of the Services under your credentials.

15. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms shall first be attempted to be resolved amicably through good-faith informal negotiations. If not resolved within thirty (30) days, the dispute shall be resolved through binding arbitration or in the state or federal courts located in Delaware, and the parties consent to exclusive jurisdiction and venue therein.

16. Changes to Terms

We may revise these Terms from time to time to reflect modifications to the Services, changing legal standards, or operational enhancements. When changes are made, we will update the “Last Updated” date at the top of this document. For material modifications, we will provide advance notice via email or an in-app banner. Your continued use of the Services following notice constitutes acceptance of the modified Terms.

17. Contact Us

If you have questions, comments, or concerns regarding these Terms of Service, please contact our legal team at: